As your healthcare providers, we wanted to let you know about what we are doing at East Valley Family physicians Due to the Covid-19 Pandemic. We are here to serve you best with your healthcare needs during this time and always.
We have implemented the following restrictions and guidelines for our patients, Staff and physicians to keep all of us safe.
We designed a scheduling plan for when appointments could be scheduled so we can keep our well visits and sick visits separate to make sure our well patients do not get exposed to any viruses while they are visiting us. Our Front office coordinators are taking triage messages from patients that are experiencing the following symptoms ( Fever, cough, shortness of breath or known exposure ) Our physicians will review the message and design a proper care plan for their patients.
We have implanted platforms to do zoom and Telehealth appointments at this time due to this pandemic.
We have a dedicated phone line for patients to call when they get here with such symptoms. We will come equipped with medical protective supplies and get you from your car to escort you in to the dedicated rooms.
We have specific quarantine rooms with personal protective equipment outside of each of these dedicated rooms so our patients and healthcare professionals are protected.
We have also made changes for our patients with symptoms to check in and pay their copay in these rooms or online.
Each room is thoroughly being disinfected as well as our waiting room which we always do but now we have added a little extra disinfectant. Our chairs in our lobby have been moved far apart to prevent exposer.
We are keeping up with all the CDC guidelines and protocols along with testing and Covid-19 Testing guidelines.
Our office hours will remain the same so we are available for all our patients like we have always been for the last 32 years. We are turning our phones off at about 4:15pm so our staff can catch up on all the messages that we are receiving due to Covid-19. We encourage everyone to please utilize our website, patient portal and our Facebook page for all practice updates.
We understand that the incidence of Covid-19 will be increasing over the next few weeks, and you don’t have to deal with it alone. Your healthcare providers are here for each one of you every step of the way. Here at EVFP we are prepared to help you through it.
We have taken the precautions and followed all necessary guidelines to keep all of you safe while you are here with us. Our patients are our priority. Our team of physicians and healthcare professionals are standing by. We have provided Compassionate care across generations and we will continue to do so with each patient every time.
I would like to thank each one of my team members that are diligently working long hours and being such troopers with daily changes and guidelines each day. We truly have an amazing team.
Sheema F. Dean
East Valley Family Physicians P.L.C.